• • Product Herbal Concentrate successfully added to compare list

We offer a wide range of shipping options - whether you prefer Ground or require Next Day Air. Be sure to specify how you would like us to ship your merchandise at the time of purchase.

Free Ground Shipping

We offer free standard shipping on all orders over IDR 1,000,000. Orders usually ship via chosen courier, which normally takes 3-6 days to arrive. When it is quicker order may ship via the Pos Indonesia. If you would like to upgrade to 2nd day or overnight delivery you may select this option at checkout.

Shipping Standards
We employ Herbalife's Standard Operating Procedures. Shipping standards are provided below to better serve your expectations and ensure consistent quality service.

• Orders placed before 11:00am WIB will be sent to the warehouse the same business day. These orders normally ship the same day.
• Orders placed after 11:00am WIB will be sent to the warehouse the next business day. These orders normally ship the next business day.
• Orders usually leave the warehouse within 24 hours of processing during business days.
• Orders placed on holidays, weekends or during the beginning and end of the month can be delayed on rare occasions.
• Once your order has been submitted, NO changes or cancellations can be made. Please review your order before placing it to ensure it is correct.
• Tracking numbers will be sent once it is becomes available. Due to spam filters and other email delivery problems if you do not receive you tracking number you can call us at (0274) 659-4888 and we will provide you the latest information by phone.
• Occasionally, popular items are backordered at the Herbalife warehouse. Unfortunately, we are not informed beforehand if an item is on backorder. The backordered item will be shipped separately via Pos Indonesia. Backordered items can not be cancelled or expedited once the order is sent to Herbalife warehouse. If the backordered item was part of a larger Next Day or 2-Day shipping order, we cannot give you credit for the extra shipping charges for the partial order since Herbalife does not credit us.

Damaged Merchandise
In the event you receive damaged merchandise, please retain the original shipping carton and contact the local carrier office immediately to obtain an inspection report. Ask the carrier to return the merchandise (receipt enclosed) to us. Under no circumstances should you attempt to return the merchandise yourself. This is for your own protection.

Lost Merchandise
On rare occasions, merchandise is lost in transit. If this occurs, your order will be replaced only after the shipment has been traced by the carrier. Upon notification of a non-delivery from the carrier, a claim will be filed and the merchandise will be replaced or a credit will be applied to your credit card.